Refund policy

At MINMAX, we are committed to providing high-quality oral care products and a safe shopping experience for our customers.

Because our products include toothpaste and personal hygiene items, we follow strict quality and safety standards.

Returns

For health and hygiene reasons, we do not accept returns on toothpaste or any other oral care products once they have been delivered.

This policy helps us ensure that every product we ship is safe, sealed and unused.

Damaged, Defective or Incorrect Items

If you receive a product that is:

  • damaged during delivery,

  • defective, or

  • different from what you ordered,

please contact us within 48 hours of delivery.

To help us resolve your request quickly, please share:

  • your order number, and

  • clear photos of the received item and packaging.

Once your request is reviewed and approved, we will offer a replacement or refund, depending on availability.

replacement product will be Deliverd to your location within 7 Working Days

Refunds

If a refund is approved, it will be processed to your original payment method.

Refunds are usually completed within 5–10 business days, depending on your bank or payment provider.

Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

  • the product has been opened or used,

  • the request is made after 48 hours of delivery,

  • the issue is caused by incorrect use of the product, or

  • the packaging was tampered with after delivery.